The Lost Art of Customer Service – How Nimbl Has Redefined It

The Lost Art of Customer Service – How Nimbl Has Redefined It

May 31, 2021

“Their customer service sucks” is a comment we hear quite often from owners of expedition vehicles who need something done, whether a retrofit, or an upgrade or just some maintenance.

When did customer service become a second rate citizen in the world of expedition travel?

Shortcuts Make Any Trip Unbearably Long

We are all living in a new world.

Somewhere between this post-COVID world, and the continuing advancement of technology, there exists our uncompromising demand for human connection and adventure:

  • A world of advancements in science, technology and productivity.
  • A world of unprecedented social and cultural change.
  • A world where pride of craftsmanship reigns supreme.

While rapid change often leaves behind traditions of excellence, the art and care that professional craftsmanship provides has been made to feel like a dying art.

At Nimbl Vehicles, nothing is further from the truth.

Compromise at the Speed of Sound

Currently, fine dining with extraordinary service is mostly reserved for special occasions.

Hand tailored clothing is mostly out of reach between online apps, remote this and that, and an impatient world.

Car purchasing has transitioned where the days of dealerships is numbered.

Along with banks, hotels, and retail shopping, since we’re all one click away from almost any occasion or product being delivered to our door step.

Freedom to Roam: It’s a Declaration of Reclaiming Our Lives

Every day we are bombarded with experiential opportunities that crave our attention.

When was the last time we truly had the experience of having the attention on us, the customer?

This is why Nimbl Vehicles was created: For those who live life on their own terms.

At the heart of who we are is an unwavering commitment to be of service. To authentically listen and engage our customers with the respect and appreciation that you deserve.

Made to order with an uncompromising focus on quality, performance, and durability, our goal is to provide adventurers with a vehicle that can go anywhere owners want without compromise or concession.

This is precisely why we were named Overland Expedition Truck Camper of the Year, and why you won’t find another expedition vehicle like it on the market today combining an amazing blend of skills and craftsmanship with an incredible marriage of materials and technology you can enjoy every day of your life.

Those who appreciate the Freedom to Roam deserve exceptional customer service backed by a passionate team of renegades who recognize ordinary as a side road distraction.

And forge on to never lose sight of the human side of the equation that is timeless and irreplaceable.

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